Return, Replacement & Refund Policy

At Aurumcordylabs, we are committed to maintaining the highest quality standards throughout the entire product development and delivery process. Our goal is to provide premium organic products and ensure a satisfying experience for our customers. Our return, replacement, and refund policies are customer-centric and designed to offer support in the most transparent way.

Please note that the following policies apply only to purchases made through our official website https://aurumcordylabs.com and are not applicable to items purchased from offline stores or third-party platforms.

If you need assistance with a return, replacement, or refund, please contact us within 7 days of delivery by calling us at +91 90100 11000 or emailing support@aurumcordylabs.com.

Replacement Policy

Aurumcordylabs may offer product replacement under the following conditions:

• The product is damaged during transit, and the issue is reported within 24 hours of delivery.
• The product delivered has less than 50% of its shelf life remaining, and the issue is reported within 24 hours.
• Any quality-related concerns validated and approved by our internal quality team, following review and inspection of the returned product.

To be eligible for a replacement, the original product must be returned to us. We cannot process replacements without receiving the returned item.

Scenarios Where Replacement Is Not Applicable:

• Products that have expired are not eligible.
• Used products are not eligible for replacement.
• Products marked as Non-Returnable cannot be replaced.

Return Policy

Returns are only accepted under the following circumstances:

• The product received is incorrect or damaged upon delivery.

Refund Policy

Refunds will be issued in the following scenarios:

• Verified quality issues with the delivered product.
• Order cancellation by Aurumcordylabs.

Refund methods include:

• E-Vouchers / Gift Cards (redeemable on the next purchase within the validity period).
• Direct bank transfers to the customer’s registered account (processed within 7–8 business days after successful quality clearance).

Please Note:

• Refunds cannot be issued to third-party accounts. The bank account must be in the name of the original purchaser.
• No cash refunds will be given for Cash on Delivery (COD) orders.
• Refunds will be initiated only after we receive the returned product. If the product is lost during a self-shipment, the refund will not be processed.